1. Who we are

The MSI Group provides recruitment and headhunting, HR outsourcing and employment-related solutions, training and development, and advisory services. This policy applies to personal information collected through our website and in communications that refer to this website. Where a client, employer, recruitment platform, or other service provider gives you a separate privacy notice, that notice may also apply.

For privacy enquiries, contact us using the details at the end of this page.

2. Information we collect

The information we collect depends on how you interact with MSI. It may include:

• Contact and enquiry information: name, email address, telephone number, company, enquiry type, and the message or other details you choose to provide.
• Recruitment information: CV or résumé, contact details, role of interest, work history, qualifications, skills, and other information you choose to include in an application or candidate registration.
• Business relationship information: details needed to respond to a service enquiry, arrange a consultation, or manage an engagement.
• Technical information: information that may be recorded by website infrastructure, such as IP address, browser and device details, pages requested, timestamps, referring pages, and security logs.
• Cookie and usage information: information collected through cookies or similar technologies, where these are enabled on the website or by a third-party service.

Please do not send sensitive personal information unless it is genuinely needed for your enquiry or application and you are comfortable providing it.

3. How we use information

We may use personal information to:

• respond to enquiries, requests, and consultation bookings;
• review CVs, assess suitability for roles, and contact candidates about relevant opportunities;
• provide recruitment, workforce, HR, training, and advisory services;
• communicate about an enquiry, recruitment process, or business relationship;
• operate, maintain, protect, and improve our website and services;
• detect fraud, misuse, or security incidents and protect our rights;
• meet legal, regulatory, reporting, and record-keeping obligations.

We do not intend to use information for a purpose that is incompatible with the purpose for which it was collected without providing any notice or obtaining any permission required by applicable law.

4. Legal grounds for processing

Where applicable privacy law requires a lawful basis, MSI may rely on one or more of the following: your consent; taking steps at your request before entering into a contract; performing a contract; complying with a legal obligation; or our legitimate interests in responding to enquiries, recruiting appropriately, operating and securing our business, and improving our services. The applicable basis depends on the context and the law that applies to you.

5. Recruitment and candidate information

If you submit a CV or apply for a position, we use the information you provide to assess your application, contact you, and consider you for relevant opportunities. Please ensure the information is accurate and up to date, and that you have permission to provide any information about another person.

Where relevant to a recruitment process, information may be shared with a prospective employer or client for consideration for a specific opportunity, or with a recruitment technology provider supporting the process. We aim to share only information reasonably relevant to that purpose. A third-party employer or platform may process your information under its own privacy notice.

Submitting a CV does not guarantee an interview, job offer, placement, or continued consideration for a role. You may contact us to ask us to update or remove candidate information, subject to applicable legal, contractual, and record-retention requirements.

6. When we share information

We may share relevant information with:

• our authorised staff and offices who need it for the purposes described in this policy;
• service providers supporting website hosting, IT, security, email, communications, booking, or recruitment systems;
• clients, prospective employers, or other parties involved in a recruitment or service engagement, where relevant;
• professional advisers, auditors, insurers, or legal representatives where reasonably necessary;
• courts, regulators, law-enforcement bodies, or other recipients where disclosure is required by law or is reasonably necessary to protect people, rights, and security;
• a successor or relevant party in connection with a restructuring, merger, or transfer of business, subject to appropriate safeguards.

We do not sell personal information as a business practice. We do not authorise service providers to use personal information they process for us for their own unrelated purposes.

7. International transfers

MSI works across the GCC and South Asia, and some website or service providers may operate in other countries. As a result, information may be accessed or processed outside the country where it was collected. Where applicable law requires it, we will use appropriate safeguards for such transfers.

8. Retention and security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including handling enquiries and recruitment, maintaining business records, resolving disputes, and meeting legal requirements. Retention periods can vary according to the type of information and the circumstances.

We use reasonable organisational and technical measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure. No website, email transmission, or storage system can be guaranteed to be completely secure.

9. Your choices and rights

Depending on your location and the law that applies, you may have the right to request access to personal information, correction of inaccurate information, deletion, restriction or objection to certain processing, portability, or withdrawal of consent where processing is based on consent. These rights are subject to applicable exceptions and legal obligations.

You may opt out of non-essential marketing communications at any time by using the instructions in the communication or contacting us. MSI's communications about an active enquiry, application, or service may still be sent where appropriate.

To make a request, contact us using the details below. We may need to verify your identity and clarify your request before responding.

10. Cookies and third-party services

Our website may use essential technologies needed for site functionality, security, or preferences. Depending on the site configuration, cookies or similar tools may also be used to understand website usage or support embedded and third-party features. You can manage cookies through your browser settings; disabling some cookies may affect how parts of the website work.

Some features may link to or use third-party services, such as recruitment systems, online booking services, or map content. When you leave our website or interact with a third-party service, that provider's terms and privacy notice may apply. MSI does not control the privacy practices of independent third-party websites.

11. Changes to this policy

We may update this policy to reflect changes in our services, website, or legal requirements. The updated version will be published on this page and the “Last updated” date will be revised. Please review it periodically.

Contact MSI about privacy

If you have a privacy question or wish to make a request relating to your personal information, contact us: